Grievance Redressal Policy  

At Fusionaccessories, we are committed to providing a secure, reliable, and positive shopping experience. We believe in transparency, fairness, and accountability when addressing customer concerns. This Grievance Redressal Policy ensures that any issues you encounter are handled promptly, respectfully, and in accordance with applicable laws.

What Qualifies as a Grievance?

A grievance refers to any complaint, concern, or dissatisfaction related to a product or service purchased from our platform for which you seek resolution. Examples include, but are not limited to:

• Product defects, damages, or quality concerns.
   
• Incorrect, delayed, or failed deliveries.
   
• Payment discrepancies or transaction errors.
   
• Issues with returns, refunds, or exchanges.
   
• Unsatisfactory or inadequate customer service.
   
• Questions, objections, or disputes regarding our policies.
   

How to Raise a Grievance

If you experience an issue, please contact us through our official support channels by following these steps:

Step 1: Visit the Help Centre/Contact Page

Navigate to the “Help Centre” or “Contact Us” section on our website or mobile app.

Step 2: Choose Your Concern

Select the category that best represents your issue.

Step 3: Submit Your Request

Provide all relevant details, including your Order ID, a clear description of the problem, and any supporting photos or documents.

Once submitted, our customer care team will review your grievance thoroughly and provide an appropriate response.

Escalation to Grievance Officer

If your issue is not resolved satisfactorily, it can be escalated to our appointed Grievance Officer in compliance with the Information Technology Act, 2000, and other applicable regulations.

Fusionaccessories has a dedicated Grievance Redressal Officer responsible for overseeing complaints, ensuring fairness, and resolving escalated matters. For escalated grievances, contact the Grievance Officer at mediafusionit@gmail.com.

Grievance Handling Process

• Acknowledgement: We will acknowledge receipt of your grievance via email within 48 hours.
   
• Unique Reference ID: A unique grievance ID will be generated to help track your complaint.
   
• Resolution Timeline: Our team, along with the Grievance Officer, aims to resolve concerns within 7 working days or within the legally mandated timeframe.
   
• Communication Updates: You will receive timely updates regarding the status of your grievance through your registered contact details.
   

Closure of Grievances

A grievance will be considered closed under the following circumstances:

• The issue has been resolved through a solution provided by the support team or Grievance Officer.
   
• No response is received from you within a reasonable timeframe after we provide a proposed resolution.
   
• A final resolution has been delivered in accordance with our policies and applicable legal requirements.

Contact Information

For raising grievances or seeking clarification, please contact us at mediafusionit@gmail.com.

Note

This policy may be updated periodically to align with changes in business practices or legal requirements. Please refer to our Terms of Use and Privacy Policy pages for the latest information.